Frequently Asked Questions

Dr Audrey Kteily, PhD, LPC-S is a local professional therapy practice that can help parents and children identify and work through the many challenges that face families today. Therapist Audrey E. Kteily has a PhD in Family Studies from Texas Women’s University, as well as a Master’s degree in counseling from Dallas Baptist University. All of our therapists are also Licensed Professional Counselors (LPC) in the state of Texas.

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What types of counseling do you offer?

We offer individual, couples, marital, and family therapy for children, adolescents, and adults. Some of our clinicians offer group therapy for
children.

Do you see young children?

Our clinicians can see children as young as 5-6 years old. For children younger than this, please give us a call and we’ll be glad to refer you to
providers who see younger children.

What is the cost of therapy sessions?

The cost of a session ranges from $90-$175/hour, depending on which clinician you see.

Do you take insurance?

Most of our clinicians are in network with Blue Cross Blue Shield PPO plans and United Healthcare. Some of our clinicians don’t take insurance. If your insurance is out of network, our billing specialists will file claims on your behalf, so that if you have an out of network benefit included in your plan, you may see reimbursement from the insurance company. Please direct any questions about insurance to info@coppellfamilytherapy.com.

My child is about to turn 18. What do I need to do?

Not to worry! We will send your emerging adult child a letter in the mail, telling them what they need to do to take ownership of their care. Click here for more information .

Can I cancel my appointment?

You must cancel your appointment at least 24 business hours in advance to avoid incurring a cancellation fee. Appointments cancelled with less than 24 hours’ notice will be subject to their clinician’s full cash rate for a one-hour session. Please note, our staff is not in the office on the weekends. You must make us aware of cancellations during regular business hours by phone or email.

What are your qualifications?

All our clinicians have a Master’s Degree in counseling. Dr. Kteily holds an MS and a PhD. All our clinicians hold an LPC license. Please note Shanna Drury holds an LPC-I license, which means she is under the direct supervision of Dr. Kteily as she works to obtain her full LPC license.

WHY FAMILY THERAPY?

Family therapy is the approach that must be taken when any member of this core unit so central to our lives is having difficulty. Think of this common phrase: Head of the family. Whether that means a mother or father or grandparent or guardian, it implies the family is a body. If there is a head of the family, then the other members must be parts of the body. How can one treat an injury without considering the whole person? That is, how can a person break his or her foot, and think it doesn’t impact the rest of their being?

Similarly, if a loved one is having difficulty with something, it will affect the entire family by virtue of that person’s presence in the home and family structure. Consider a son or daughter who is being bullied at school. Those in a parental role as well as brothers and sisters are touched. Fear, decline in school work, fights at home to avoid having to go to class….certainly behaviors that are not just centered on one person.

The good news, though, is that as we work through issues, it can draw families together more than ever before. To have people who love us, to love others, to live a peace-filled, happy home life…that is our approach to helping families.

DO YOU DO MARRIAGE COUNSELING?

Yes, our marriage counseling addresses multiple layers of family life, from couples therapy to mood disorders, and even home violence, which can be so destructive in our personal lives.

DO YOU ONLY SEE FAMILIES?

Our practice is able and willing to meet with individuals as well as couples, children, teens and/or families. Working through a problem must start somewhere.

DO YOU WORK WITH TEENS?

Yes, we work with teens, an especially exciting and challenging age. In fact, our work with adolescents is special because of the particularly vulnerable state they are in with physiological changes alone. Peer pressure is in full force and the ability to make choices is emerging. It’s a fragile time that can have a long term impact when teens choose unwisely.

Look at our website and notice the POSITIVE information we have posted for teens. Please feel free to share this with them at any time. Our emphasis on being positive and proactive with teens is one of the traits that makes us stand out in our therapy work.

WHAT PROBLEMS CAN YOU HELP WITH?

We can help with a range of issues. However, perhaps those having the upset don’t even know how to classify it. In those instances, it is better to call and talk to us.

We do offer parenting strategies, marriage counseling, and couples therapy. For parents, we address mood disorders and family violence in all its forms—and in all its devastating impact to each family member.

For youthful family members, we provide help for self-esteem issues, and school and social anxiety, especially now when bullying is so prevalent. We provide therapy for “cutting” behavior, sexual orientation, depression, and suicidal thoughts. We can also assist parents with youth who have been diagnosed with ADD and ADHD. Specialty areas include obsessive compulsive disorder, autism spectrum disorders and personality disorders.

WHAT ARE YOUR QUALIFICATIONS?

Dr. Kteily’s qualifications can be found by clicking this link.

ABOUT OUR FEES

Hourly fees are due at the time services are rendered.

Cancellation Fee
Cancellations not made 24 hours in advance are subject to full fee.

PARENTAL INVOLVEMENT

Parents of children in treatment are expected to be an active part of the therapeutic process.

WHAT PAYMENT TYPES DO YOU ACCEPT?

We accept different forms of payment, including cash, checks and major credit cards. Please call us to inquire about any other options.

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WHAT OUR CLIENTS ARE SAYING

“When our teen was faced with disruptive, challenging emotions and dangerous behaviors, we turned to the highly recommended Dr. Audrey to help our family understand, respond and care for her as an individual and as a family unit to work toward positive change. Dr. Audrey is dedicated and committed to my teen and her short and long term growth to adulthood that is based in character, integrity and consistency. She works with her to think through the choices she makes with a shift to intrinsic (vs extrinsic ) rewards and helping her find her true positive self. She provides a safe place for my teen to apply critical thinking to the behaviors and choices she makes in all areas of her life socially, academically, athletically and examines the relationship within herself and her goals. Dr. Audrey has been this journey with us as a family through our rollercoaster and spiral to rock bottom and our climb back up. I don’t know of anyone I trust more with our most treasured possession. She is a true adaptable partner with my teen and her empathy towards her issues. As parents, she guides us to be stronger and confident and we are significantly different parents than we were when we first started seeing her.

Along with her incredible expertise in teens from a physiological and psychological standpoint, she also an active and connected member of the community with her volunteer work with the police department and CISD, has alliances to share and she is also able to draw upon her own personal experiences having a teen herself.

I can honestly say she is saving my teen and my family and the fact that my teen looks forward to her sessions and comes out with things to think about, act upon and test out is a true testament to Dr. Audrey and the trust has grown with our teen and family. Lastly, she give us hope, optimism and inspires us to continue positive changes in her treatment.”

“Usually it’s easy take care of our body by going to the doctor for check up, prevention, or treatment. It’s harder to see how our emotions could affect our lives and the people around us. That’s why I believe in taking responsibility for our emotions with a professional. My family took that step of prevention for my daughter, treatment for my son, and support for my husband and me. We have seen the improvements in our lives. That was our best decision and we are so thankful to God that we are going to Dr. Audrey.”

“I always tell patients that visiting with Dr. Kteily is a great opportunity to improve their view of themselves…the most important opinion you can have. She is able to help work though the events that life has thrown at you and you find yourself unable to deal with.”

JQ
“Dr Kteily has saved my family and has become the key driver in allowing our family to live a healthy, respectful and loving culture. Our child has been dealing with multiple disabilities including depression, anxiety, autistic spectrum issues, confidence, and social development issues.”
HV
“ It can be tough working with a depressed teenager who doesn’t like to share her feeling, but Audrey was patient and understanding week after week. Every session she brought new and different ways for our daughter to open up.”
AP
“My patients love Dr. Audrey. She is very empathetic and a great listener. She has a professional, warm, comfortable office and is available at convenient times to see patients during the day, or after work or school. She is sharp to point out where…”
AP
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